WORKPLACE · MUMBAI, INDIA
Mumbai Global Capability Centre — Strategy to Delivery
Confidential Financial Services Company - Bringing people, operations and experience together at campus scale
01 / BRIEF & APPROACH
The project consolidated dispersed Mumbai workplaces into a 1.1 million sq. ft. campus supporting approximately 10,000 people. Spanning 18 floors, the campus was planned to support collaboration, inclusion, wellbeing and round-the-clock operations.
Leadership and employee insights informed a mix of settings for focused work, meetings, learning and social interaction. Dedicated amenity floors brought together a Conference Centre, Culture Hub, Townsquare and Experience Centre, complemented by food halls, social hubs, childcare, health and fitness facilities, and outdoor terraces.
02 / MY CONTRIBUTION
Leading the vision. Guiding decisions through delivery.
As the client-side India Workplace Strategy & Design Lead, I led workplace strategy, planning and design direction. I translated business priorities and employee insights into the workplace vision, guiding the distribution of work settings, amenities and visitor spaces across the campus.
My contribution connected campus-wide planning with everyday experience—from arrival and navigation to collaboration, accessibility and wellbeing. I worked with senior stakeholders and multidisciplinary partners across design, technology, security, operations and services, guiding design reviews and resolving competing requirements while maintaining the strategic intent through delivery.
I also supported change management and employee experience planning, using post-occupancy evaluation to assess performance and guide ongoing improvements.
03 / OUTCOMES
1.1 MILLION
SQ. FT. ACROSS 18 FLOORS
45%
IMPROVEMENT IN WORKPLACE SATISFACTION
The campus brought approximately 10,000 people into a unified workplace, offering greater choice in how and where they work. Integrated amenities supported family needs, health and community alongside business operations.
Post-occupancy evaluation recorded a 45% improvement in workplace satisfaction.
Project undertaken in a client-side leadership role. Client identity withheld for confidentiality. All rights reserved.